Terms & Conditions

(1) A Standard Installation Package is required when subscribing to our Internet Service. Any equipment or labour not listed in the Standard Installation Package is considered outside the standard scope of work and therefore extra charges will apply. The contents of the Standard Installation Packages are as follows:

  • Adjustable 18" J-Arm Wall Mount
  • Up to 50' of Outdoor Shielded & Grounded Cat5e cable
  • Miscellaneous Hardware such as Screws, Lag Bolts, Sealant etc..
  • Labour to install and setup the above equipment and hardware

(2) Installation of an outdoor wireless access point is required for our service. The wireless access point does not act as a wireless router and is only used to receive the signals from our towers. Subscribers are required to provide their own Wireless Router for inside their premise. If the Subscriber doesn't already own a Wireless Router to be used, ruralWISP Ltd. can provide you with a purchase option to which additional charges will apply.

(3) Our wireless technology requires clear Line of Sight to our tower to operate. As such, a Site Survey is required for the purpose of determining service eligibility at your location.

(4) Individual results may vary depending on the construction materials of your home, location and configuration of your Wi-Fi modem, locations and capabilities of the client Wi-Fi devices, as well as the number of active Wi-Fi devices or other factors present on site. ruralWISP Ltd. is only responsible for the service provided up to the WiFi router. Any service issues within the subscribers premises is the subscribers responsibility and not that of ruralWISP Ltd..

(5)Speeds may vary with Internet traffic, server gateway/router, computer (quality, location in the home, software and applications installed), home wiring, home network, or other factors.

(6) Your use of the Internet service is at all times subject to compliance with ruralWISPs  Acceptable Use Policy. Policy may be updated from time to time.

(7) As the account holder, you are responsible for your account and the maintenance of all passwords related to your account. You are solely responsible and liable for any and all activities that occur under your account including, without limitation, all activities of any sub-account holders. You are also responsible for maintaining the confidentiality of your account and all passwords related to your account. You agree to immediately notify ruralWISP, of any unauthorized use of your account or any passwords related to your account or of any other breach of security and to provide assistance to ruralWISP, to stop and/or remedy any breach of security.

(8) ruralWISP will provide you with a monthly bill in electronic format made available to you over the Internet, setting forth the charges incurred for use of the services. It is your responsibility to check your online account every month for your bills. Regularly recurring charges are billed in advance and charges incurred on a per-use basis are billed in arrears. If your bill is lost or if you do not receive a bill, you are still responsible for making the required payment to ruralWISP.

(9) All bills are due upon receipt. Bills made available through the Internet are received when they are posted. Charges not paid before the end of the grace period shown on your bill are assessed a late payment charge of 2% per month (26.82% per year), calculated from the billing date for those charges, which you must pay in addition to all other amounts owing to ruralWISP. Administrative and collection charges may apply if your account goes into arrears, including as a result of returned or rejected payments or your failure to inform ruralWISP of any change to your account information for pre-authorized payments. If you subscribe to a pre-authorized payment method, you waive pre-notification of the amounts and dates of debits from your account. ruralWISP may require you to make interim payments for non-recurring charges you have incurred in the period between two monthly bills, for such services as are identified to you with the demand for payment.

(10)  A customer who has agreed to a contract is entitled to a trial period of 14 calendar days to determine whether the service meets their needs. If a customer self-identifies as a person with a disability, they are entitled to a trial period of 30 calendar days to determine whether the service meets their needs. The trial period begins on the date which the service begins. The usage limit for the trial period is half of the permitted monthly usage specified in the customers contract, applying to contracts that include a limited monthly usage. If you self-identify as having a disability, the permitted usage is the full permitted monthly usage. During the trial period, customers may cancel their contract without penalty or early cancellation fees if they have used less than the permitted usage, and returned any equipment or device provided by the service provider, in near-new condition, including any original packaging, if applicable.

(11) If you choose to cancel your service before the end of your term, you will be subject to a cancellation fee. The fee is $20 per month for each remaining month on your service term up to a maximum of $400 and with a minimum charge of $100.

(12) You are responsible for any damages to ruralWISPs equipment located on your property and premises however caused, including by your use of the property or premises, or by the actions of any person whether authorized or not to be on the property or premises.